Please indicate the six-digit request number issued to you by our support team so that we can find your request and resolve your problem as soon as possible.

Please, accept our apologies for the delay with the answer, at the moment we are overloaded with requests and cannot always respond promptly. It's cheap, and you get what you pay for. Tap the Record button again to stop recording. Play the Snap or Story that you want to record. Start recording your screen by tapping Mobizen’s Record button (it should look like an air-circle). If you click where it says, it redirects you to the online form to open a ticket - which suggests using the live chat - which suggests opening a ticket - and here I am. Open the app, and you’ll see the recording widget on your phone’s screen.

The live chat suggests leaving a message if you don't want to wait. The auto response email suggests using the live chat, and so I did. I received the exact same automatic email as when I emailed them, so I guess they are the same.

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